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CUSTOMER REVIEWS

4.9 stars from 200+ Bay Area customers.

Real reviews from real customers. W2 employees, photo proof, and a satisfaction guarantee they actually use.

4.85

Based on 250+ verified reviews

Google
4.9(182 reviews)
Yelp
4.85(19 reviews)

The good, the great, and the honest.

Homeowners, Airbnb hosts, and property managers share their experience.

ELITE
Jennifer L.San Mateo, CA

Regular CleaningDecember 2024

I've been using Swoop Clean for bi-weekly service for about 6 months now and they've been absolutely fantastic. What really stands out is their consistency - same team every time, they show up exactly when they say they will, and my place always looks spotless when I get home. The booking system is super easy (just did it online in like 2 minutes), and I love that they send me a text when the team is on their way. They even send photos of the finished clean which is a nice touch. All supplies included, so I don't have to worry about stocking anything. Pricing is fair and transparent - no hidden fees or surprises. These are actual W2 employees, not random contractors, which gives me peace of mind about who's in my home. Highly recommend!

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Michael T.Burlingame, CA

Deep CleaningDecember 2024

Wow. Just wow. I booked a deep clean because my apartment had gotten pretty neglected over the winter, and the SwoopClean team absolutely transformed it. They got into every corner, behind appliances, the works. Even cleaned the inside of my oven which I didn't think was possible anymore! They arrived right on time (I got a heads up text 30 min before), brought all their own supplies, and worked for about 4 hours straight. The team was super professional and respectful of my space. When they finished, they walked me through everything they did and even sent me before/after photos. The price was very reasonable for the amount of work they did. I've already booked them for monthly maintenance cleans. If you're on the fence, just book it - you won't regret it.

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ELITE
Patricia K.San Mateo, CA

STR TurnoverNovember 2024

As an Airbnb host with 3 properties in the Peninsula, finding reliable turnover cleaning has been a nightmare... until SwoopClean. These guys GET IT. They handle same-day turnovers without breaking a sweat. I can text them checkout/check-in times, and they coordinate everything. They're fast but thorough - my guests consistently mention how clean the place is in their reviews. The photo documentation is clutch for my records too. What really sets them apart is reliability. In 8 months of working with them, they've never missed a clean or showed up late. NEVER. That's unheard of in this industry. Their pricing is competitive and they don't charge weekend premiums which is huge for STR. If you're managing vacation rentals, stop wasting time with unreliable cleaners. Use SwoopClean.

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David & Emma R.Redwood City, CA

Move-Out CleaningNovember 2024

We hired SwoopClean for our move-out clean and got our FULL security deposit back! The landlord even commented on how spotless the place was. The team was incredibly thorough - cleaned inside cabinets, baseboards, windows, everything. They spent about 5 hours on our 2BR apartment and left it looking better than when we moved in. The price was very reasonable, especially considering we got our $2,500 deposit back. Booking was easy, they confirmed the day before, and showed up exactly when they said they would. Communication was great throughout. Would definitely use them again for our new place!

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James C.San Mateo, CA

Commercial CleaningOctober 2024

We've been using SwoopClean for our 3,000 sq ft office space for about 4 months now. They come in after hours twice a week and the place is always pristine when we arrive in the morning. What I appreciate most is their professionalism and reliability. They have a key to our office and I've never had any issues. Background-checked employees, insured, and they follow a detailed checklist every time. They even empty the fridge and stock paper products. The pricing is transparent - flat monthly rate, no surprise charges. The quality has been consistently excellent. Switching to SwoopClean from our previous cleaning company was one of the best decisions we made this year.

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Sarah M.San Carlos, CA

Regular CleaningOctober 2024

I was hesitant to hire a cleaning service (never had one before) but I'm so glad I went with SwoopClean! The whole process was surprisingly easy. I got an instant quote on their website, picked a date, and that was it. They sent me a confirmation email with all the details and a reminder text the day before. The team showed up exactly on time, introduced themselves, and got straight to work. My house has never looked this good. They were so thorough and efficient. I loved that they sent me photos when they finished (I was at work) so I could see the results. The price was exactly what the quote said - no hidden fees. I've already scheduled them for bi-weekly service. If you're thinking about hiring cleaners, SwoopClean is the way to go!

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Robert H.San Mateo, CA

Window CleaningSeptember 2024

Had SwoopClean come out to clean all the windows in my house (inside and out) and they did an amazing job. Crystal clear, no streaks, and they were super careful around my landscaping. The team was professional, efficient, and finished in about 2 hours. They even cleaned the window tracks and screens which I wasn't expecting. Pricing was fair and they were very flexible with scheduling. Will definitely use them again for regular window cleaning service!

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Linda P.Belmont, CA

Deep CleaningSeptember 2024

Overall a great experience with Swoop Clean. The team was professional, on time, and did a thorough job on my deep clean. The house looked fantastic when they finished. Only reason for 4 stars instead of 5 is that they initially forgot to clean one of the bathrooms (we have 3). I texted them and they came back the same day to finish it, so they definitely made it right. Mistakes happen! Would use them again. The quality of work is excellent and their customer service is responsive.

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Kevin W.Millbrae, CA

Regular CleaningAugust 2024

SwoopClean does great work - very thorough, professional, and reliable. My apartment looks amazing after every clean and they're always on time. The only downside is they're a bit more expensive than some other services I looked at. But honestly, you get what you pay for. The peace of mind knowing they're going to show up, do a great job, and not cancel last minute is worth the extra cost. These are background-checked W2 employees, not random people off an app, which matters to me. Would recommend if quality and reliability are your priorities.

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ELITE
Amanda G.Foster City, CA

Property ManagementDecember 2024

I manage 12 rental units across the Peninsula and SwoopClean has become my go-to cleaning service. Here's why: Reliability: In 10 months, they've completed over 100 cleanings for me. Zero no-shows. Zero late arrivals. This is HUGE when you're coordinating tenant move-ins. Quality Control: Every clean comes with timestamped photos sent directly to me. I can verify the work was done properly without driving to each property. Game changer for property management. Flexibility: Need a last-minute clean because a tenant gave 24hr notice? They've accommodated me every single time. Their scheduling system is super responsive. Communication: I have a dedicated contact who knows all my properties. Makes coordination seamless. Pricing is transparent - flat rate per unit size, no surprises. These guys are pros and I recommend them to every property manager I know.

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Tom & Lisa R.San Mateo, CA

Regular CleaningDecember 2024

We've been weekly customers for almost a year now and SwoopClean has been worth every penny. Both of us work from home and having a clean space has been such a quality of life improvement. The team arrives every Thursday at 10am like clockwork. Same two cleaners every time, which we really appreciate - they know our house, our pets, and our preferences. They're friendly but professional and get right to work. They bring all their own supplies (eco-friendly options which we love), vacuum, mop, dust, clean bathrooms and kitchen thoroughly. Takes them about 2.5 hours for our 3BR house. We come back upstairs to a spotless home. The online portal makes it easy to pause service when we're traveling or reschedule if needed. Billing is automatic and transparent. This is honestly one of the best services we've ever subscribed to. Highly recommend!

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Rachel W.San Carlos, CA

Deep CleaningNovember 2024

I booked SwoopClean for a deep clean before hosting Thanksgiving and I'm blown away by the results. My house has NEVER been this clean - not even when we first moved in! They tackled everything: baseboards, light fixtures, inside the fridge, oven (which looked brand new after!), windows, blinds, ceiling fans, even the grout in the bathrooms. I had no idea my shower tile could be that white again. The team of 3 showed up exactly on time, did a walkthrough with me to understand priorities, and worked for 6 hours straight. They were respectful, careful with our furniture, and incredibly thorough. I got before/after photos which I'm attaching because the difference is INSANE. My husband came home and literally said "Did we move to a new house?" Already booked them for monthly maintenance cleans. If you need a deep clean, stop looking and just book SwoopClean. You won't regret it!

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Marcus H.Redwood City, CA

Commercial CleaningNovember 2024

We run a small dental practice and switched to SwoopClean 6 months ago for our nightly cleaning. Best decision we've made. They understand medical office cleaning - proper sanitization protocols, HIPAA compliance (they sign NDAs), and attention to detail that's critical in healthcare settings. The office is always pristine when we open in the morning. What sets them apart: - Background-checked, W2 employees (important for access to patient areas) - Detailed cleaning checklists that they follow religiously - Responsive to feedback (we needed special attention to the reception area and they added it to the checklist immediately) - Reliable billing with no hidden costs Our staff has commented multiple times on how clean the office feels. Worth every penny for peace of mind and a professional environment for our patients.

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Brian K.Belmont, CA

Post-ConstructionOctober 2024

We just finished a major kitchen remodel and hired SwoopClean for the post-construction cleaning. Holy cow, what a transformation! Construction dust gets EVERYWHERE - in cabinets, on ceiling fans, window sills, you name it. The SwoopClean team spent 8 hours doing a complete deep clean of the entire house, with extra focus on the kitchen and surrounding areas. They removed all the construction dust, cleaned inside all the new cabinets before we moved stuff in, polished the new countertops, cleaned the new appliances inside and out, and made everything sparkle. They even cleaned areas that weren't affected by construction. The attention to detail was impressive - they cleaned the tracks of our new sliding windows, the grout between new tiles, inside light fixtures, everything. The crew was professional, brought heavy-duty equipment, and didn't stop until the job was done right. Fair pricing for the amount of work involved. Would absolutely use them again for any post-construction needs!

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ELITE
Catherine M.San Mateo, CA

Senior CareOctober 2024

I set up SwoopClean's cleaning service for my elderly mother who lives alone in San Mateo. It's been such a relief for both of us. The team is incredibly patient and respectful with my mom. They always introduce themselves, explain what they're doing, and work around her schedule. She looks forward to their visits now and loves how clean her place is afterward. What I appreciate: - They send ME the photo documentation so I can see the work was completed (my mom forgets sometimes) - Flexible scheduling when she has doctor appointments - The cleaners are consistent - same team every time so my mom recognizes them - Professional and trustworthy (huge for having people in an elderly person's home) This service has allowed my mom to stay in her home independently for longer. I can't thank SwoopClean enough for the peace of mind they provide our family.

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Derek L.Millbrae, CA

STR TurnoverSeptember 2024

Managing an Airbnb near SFO, I need fast, reliable turnover cleaning and SwoopClean delivers every single time. They handle same-day turnovers even on busy weekends. I send them the checkout/checkin times via text and they coordinate everything. Turnaround is usually 2-3 hours for my 2BR place, and they're thorough: - Fresh linens (they strip and remake beds) - Full bathroom sanitization - Kitchen deep clean - Vacuum and mop all floors - Dust everything - Trash/recycling out - Photo documentation when complete My guests consistently rate cleanliness 5 stars in their reviews. I've had guests specifically comment on how spotless the place is. That's all SwoopClean. Pricing is competitive and they don't charge extra for weekends/holidays which is huge in the STR business. If you host on Airbnb/VRBO, these are your people.

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Nicole P.Burlingame, CA

Deep CleaningSeptember 2024

I book SwoopClean for seasonal deep cleans (spring and fall) and they do a great job. The team is thorough, professional, and reasonably priced. They tackle all the things I never get to: cleaning behind/under furniture, wiping down all baseboards, cleaning inside cabinets, washing windows inside and out, ceiling fans, light fixtures, etc. My house feels refreshed after they're done. Only reason for 4 stars instead of 5 is that during my spring clean, they missed cleaning one closet that I had specifically mentioned. I called and they sent someone back the next day to handle it, so good customer service recovery. Overall very happy and will continue using them for my bi-annual deep cleans!

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Jessica T.San Carlos, CA

Regular CleaningAugust 2024

Having a newborn is overwhelming enough without worrying about keeping the house clean. SwoopClean has been a lifesaver! I was nervous about having cleaners in the house with a baby, but the team uses eco-friendly, non-toxic products and they're very respectful of the baby's schedule. If she's napping, they work quietly in other areas of the house. The consistency is what I appreciate most - same team every week, they know the routine, and I don't have to think about it. It's one less thing on my plate during this chaotic time. The house stays clean and sanitary (important with a baby putting everything in her mouth!), and I can focus on being a new mom instead of stressing about housework. My husband and I agree this is money well spent.

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Alex C.San Mateo, CA

Commercial CleaningAugust 2024

Our startup (25 employees) switched to SwoopClean for office cleaning 3 months ago and the difference is night and day compared to our previous service. They clean after hours 3x per week: bathrooms, kitchen, conference rooms, common areas, and individual desks (if requested). The kitchen is always spotless when we arrive - no more sink full of dishes or coffee rings on counters. What our team loves: - Super reliable (never missed a clean) - Professional and unobtrusive - Office always smells fresh - They restock supplies (paper towels, soap, etc.) - Responsive to special requests The pricing is straightforward and fits our startup budget. Having a consistently clean office has actually improved team morale. Highly recommend for small businesses!

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